Common questions
Categories
Trade Item Information
- What are GTIN rules?
- Guideline Trade Item Information
- When do I need a variable weight number?
- When do I need to change GTIN?
- How do I create my variable weight numbers?
- Validoo Operations Manual
- What do I do if I only want single GTINs?
- How can I get info about upcoming specifications?
- Why do I need to contact my recipient?
- What is an attribute?
- When should I populate Harmonised system code?
- When do I need to change the GTIN of an item and when can I keep the same GTIN?
- Which GTINs can be used in trade item information?
- The dimensions of the item have changed. Must I change the GTIN?
- What is target market area?
- How do I populate Item name and Shelf-edge/till-roll text for fish?
- How do I populate trade item information so that the shelf-edge label comes out right?
- How many digits should a GTIN contain?
- How do I specify allergens in the Food and Beverage Information?
- How do I state the caffeine content of an item which contains added caffeine?
- How do I enter the nutrition declaration for composite products?
- How do I specify ingredients for composite products?
- My product has no list of ingredients. Must I state allergens in the Food and beverage information anyway?
- My yoghurt product contains lactose. Should I state lactose as an allergen in the Food and beverage information?
- My product contains oats and the list of ingredients includes “oats”. How do I state allergens in the Food and beverage information?
Get started
Check digit
ESAP - Business processess using Electronic Data Interchange
- What is the meaning of original invoice for an e-invoice?
- How do I credit an incorrectly invoiced price?
- How do I credit an unsold item that has been returned?
- How do I credit damaged goods?
- How do I use call-off/order confirmation with changes?
- How long must electronic invoices be archived?
- In what form must electronic invoices be archived?
- Is it necessary to use electronic signatures when archiving invoices?
- Must the received data file containing the electronic invoice be archived?
- Can a Swedish company managing their accounts abroad archive electronic invoices abroad?
- Is it allowed to preserve electronic invoices in encrypted form during the archiving period?
- Does the archived invoice have to be in swedish?
- Do any other documents have to be archived in addition to the invoice?
Barcode and 2D code
My account
- Do I really need a Microsoft account?
- I forgot my password, can you help me get a new one?
- I get an error message that someone already has this email address, what do I do?
- Why do I need a Microsoft account to sign in to your services?
- How do I create a Microsoft account with my email address?
- How do I sign in?
- I can’t log in to MyGS1 or Directory anymore, why?
- I haven’t received an activation email from Microsoft
- It looks different when I log in to MyGS1 or Validoo, what happened?
- I can not create a Microsoft account with my email address, why?
- I already have a login to Validoo, what do i do?
- I have been inactivated and can not access my services anymore, what do I do?
- I get an error message when I activate my invitation
- Do you have access to my profile image?
Other
Our services
- What type of image is shown in ProductSearch?
- Who uses ProductSearch?
- My image does not appear in ProductSearch, how can I fix this?
- My product information does not appear in ProductSearch, how can I fix this?
- What product information is displayed in ProductSearch?
- What applies to private label/private brand products?
- What decides when product information becomes availble in Validoo?
- Does it cost anything to search in ProductSearch?
- Does it cost anything to publish product information or images in ProductSearch?
- I don’t want to display my trade item information in ProductSearch, how can I fix this?
- My product has no image in ProductSearch, why?
- My product does not appear in ProductSearch, how can I fix this?
- What applies to products collected from other data pools?
- Is my most recently published trade item information appearing in ProductSearch?
- How do suggest improvements in ProductSearch?
- Why can’t I save images in ProductSearch?
- Why can’t I export product information in ProductSearch?
- Why can’t I print or save the pages in ProductSearch?
Validoo
- Re-photographing of market images
- How do I select a product sample for a photoshoot?
- Is photographing from all angles (front, perspective, side and top) included in the fee for photography?
- How do I place an order for photography and/or quality assurance of images?
- Should I submit production samples or prototype for photography?
- Guidelines for Mobile Ready Hero Images
- How to photograph different products and packaging types within Foodservice
- Photo manual for product images in the grocery trade in Norway
- Photo manual for product images in the grocery industry
- Photo manual for product images in the Foodservice industry
- Turn around times product photography
- What does product photography cost?
- How does CGI work?
- What happens if I do not get an approved result in the quality assurance?
- Get started with quality assurance of trade item information
- How do I book quality assurance of product information and barcodes in Validoo?
- What happens after the quality assurance is completed?
- How is everything I have entered quality assured?
- When must my trade item information be quality assured and how long does it take?
- What are the terms for Quality Assurance Express?
- What type of quality assurance should I choose?
- How do I pack and label physical samples?
- How much does quality assurance of trade item information cost?
- What should I quality assure: consumer packaging, carton, pallet etc?
- How to create information according to GS1 standards?
- Fees Validoo Supplier
- Service Description Validoo Supplier
- Agreement Validoo Supplier
- How do I send information to my recipients?
- How do I ask my recipients to create subscriptions?
- What is a subscription?
- How do I enter my trade item information as private to one recipient?
- Can I send trade item information from more than one system?
- How do I change the GLN I use to identify my company in Validoo?
- Can I have more than one GLN connected to my company in Validoo Item?
- What do I need to do to get my validation from Validoo reports via E-mail?
- How do I interpret the error message in my validation report?
- How do I test the information?
- I was notified that the buyer I send to does not subscribe to my trade item information. What do I do?
- Do I need to resend trade item information to Validoo Item if it’s over a year since I sent it?
- Terms for GDSN (Global Data Synchronisation Network)
- I already have an agreement with another image service provider. Can I still sign up with Validoo MediaStore?
- Get started with quality assurance for product images
- What is quality assurance PLUS?
- How do I publish my images ni Validoo?
- Can buyers download images in Validoo?
- What does it mean that Validoo have ownership and all immaterial rights to images that Validoo has photographed?
- My image is missing a clipping path and has visible date marks that need to be removed. Can you help with this?
- Turnaround times
- How much does quality assurance of product images cost?
- What quality assurance rules apply to product images in Validoo?
- What is a market image?
- What is a planogram?
Forms and Agreements
Subscription and invoice
- How do I change my invoice address?
- How much does it cost?
- How do I get invoiced?
- How do I change my company details?
- Why have I received an invoice when I don’t have barcodes on my products?
- Why is my fee higher?
- How do I change the contact person on the invoice?
- How do I get my invoice electronically?
- Why have I received an invoice for the GS1 Company Prefix/Number Series subscription fee?
- Why have I received an invoice for quality assurance?
- Why have I received an invoice for publishing fee for GTIN with product images?
- Why have I received an invoice for the subscription fee for Valdioo Receiver?
- Why have I received an invoice for a subsricption fee for Valdioo Buyer?
- Why have I received an invoice for an annual fee for Validoo DataEntry?
- Why have I received an invoice for a subscription fee for Valdioo Supplier?
- I have paid for my images, why am I being invoiced again?
- Why has my fee for Validoo been increased?
- Why have I been billed for more images than I have?
- Can I get my invoice electronically?
- Can I transfer my contract with Validoo?