How do I credit damaged goods?

There are several ways to credit damaged goods:

• By crediting an entire invoice and issuing a new one which does not include the damaged goods. Here is an example: Credit damaged goods, alternative 1 (pdf) >

• By crediting only the row(s) with the damaged goods. No new invoice is issued. Here is an example: Credit damaged goods, alternative 2 (pdf) >

If an order is split into several deliveries, credit lines can be used in the next invoice (within the same order) until delivery is complete. Crediting damaged goods in the next invoice which relates to a different order is not recommended since it violates the rule that one invoice may only relate to one order.