If the quality assurance has shown that you need to take action, you can read in the system how to proceed. You may need to either correct the trade item information or send in a new sample or both, depending on the type of errors found.
If you have chosen to correct and submit new trade item information, you should start with that. Then publish the updated trade item information and choose “Correction” as Document Command (T0153). Then check if the status of the product has changed. If the status is still that action is needed, check what else you need to do. If you need to send in or upload a new product sample, place a new booking and follow the instructions. When a new sample product has arrived to Validoo, it will go back in the queue and you will get a new result within five workdays.