Selecting Product Samples for Photography
For the best results, it’s important that the samples you send are in good condition and represent the finished product as accurately as possible.
How to Choose a Sample
Select a sample that is intact, clean, and free from date stamps. This ensures the highest possible image quality and reduces the need for retouching. If the product has visible damage or other defects, it may affect the final result and potentially lead to extra retouching costs.
Common defects that may require retouching:
- Scuffed or scratched surfaces
- Wrinkled or deformed packaging
- Contents where color and shape may change over time
- Damaged corners
- Crooked, bubbly, or misaligned labels
If our photographers determine that the sample cannot be used for photography, we will contact you to request a new one.
Tips for Safe and Successful Delivery
To ensure the samples arrive in unchanged condition:
- Place heavier products at the bottom of the package so fragile items aren’t crushed or damaged.
- Pack the samples securely to avoid damage during transport.
- If possible, send two copies of the same product so there’s a backup in case one gets damaged during shipping.
Important: Use a courier service or business parcel delivery directly to our goods reception. We do not pick up packages from postal agents.
Products with Special Requirements
Chilled and Frozen Goods
For photography of chilled and frozen goods in larger volumes, advance notice is required as we have limited storage space for these products.
Fresh Goods
Fresh goods must be delivered by courier, and we prefer to receive them in the mornings Monday–Thursday. Fresh goods include salads, ready meals, pastries, and/or cakes. Never send fresh goods on Friday afternoons as the sample may deteriorate over the weekend.
Alcoholic Beverages
GS1 Sweden only accepts alcoholic products sent from a Swedish sender address. Alcohol cannot be shipped to us directly from abroad.
Medicines
For photography of pharmaceutical products, always send empty packaging.
Returning Samples
Alcoholic beverages with an alcohol content exceeding 2.25% by volume and tobacco products must always be delivered with a prepaid return shipping label. It is your responsibility as the supplier to include this. If the bottle or packaging is delivered empty, no return label is required.
For other samples marked for return during booking, a prepaid return shipping label must be included. You can also leave a comment during booking that you will pick up the sample yourself. For returns by courier, you must choose a business parcel service as we cannot drop off packages at postal agents. Note: We cannot return chilled or frozen goods because quality assurance is performed at room temperature, and we cannot guarantee an unbroken cold chain.
If you do not include a prepaid return label or fail to pick up the sample after photography, we reserve the right to dispose of the sample at your expense. This will only happen if you have not provided a prepaid return label or collected the sample within 14 days after a reminder from us.