Termination of the agreement takes place as logged in to our customer portal MyGS1.
To cancel the agreement, go to “Engagement > Services” via the left-hand menu. There you find the agreement you want to cancel and click on the “Manage” -button next to the agreement. Here the button selection “Cancel the agreement” should appear.
Only the main contact has the opportunity to terminate the agreement. You can see who the main contact is under the “Users” tab, which can be accessed via the left-hand menu. There, anyone with the authorization “Customer administrator” can change who should be the main contact.
The notice of termination must reach us by December 31 at the latest so that you will not receive an invoice for the following year. After the termination, you may not label new products with numbers from the contract you are terminating. Please note that any services associated with the agreement will also be terminated.